Privacy policy

Last updated: May 22, 2026

This Privacy Policy describes how Odylen (odylen.com, the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. Please read this policy carefully. By using our Site, you agree to the collection and use of information in accordance with this policy.

CONTACT

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or wish to make a complaint, please contact us at:

📧 help@odylen.com

We aim to respond to all privacy-related inquiries within 48 hours.

 

INFORMATION WE COLLECT

We collect Personal Information in the following categories:

Device Information

  • Purpose: To load the Site accurately and perform analytics to optimize our Site
  • Source: Collected automatically via cookies, log files, web beacons, tags, or pixels
  • Information collected: Web browser version, IP address, time zone, cookie data, pages viewed, search terms, and Site interaction data
  • Shared with: Shopify

Order Information

  • Purpose: To fulfill orders, process payments, arrange shipping, send order confirmations, screen for fraud, and communicate with you about products and services
  • Source: Collected directly from you at checkout
  • Information collected: Name, billing address, shipping address, payment information, email address, and phone number
  • Shared with: Shopify

Customer Support Information

  • Purpose: To assist you with questions, complaints, or issues
  • Source: Collected directly from you when you contact us
  • Information collected: Any information you provide when reaching out to our support team

 

HOW WE USE YOUR INFORMATION

We use your Personal Information to:

  • Process and fulfill your orders
  • Handle payments and prevent fraud
  • Arrange shipping and delivery
  • Send order confirmations and invoices
  • Communicate with you about your orders and our products
  • Provide customer support
  • Improve and optimize our Site
  • Send marketing communications where you have opted in

 

SHARING YOUR INFORMATION

We share your Personal Information only with trusted service providers who help us operate our business:

We may also share your information when required by law, in response to legal requests, or to protect our rights.

 

BEHAVIOURAL ADVERTISING

We may use your Personal Information to show you targeted advertisements on other platforms. You can opt out of targeted advertising at any time:

You can also opt out via the Digital Advertising Alliance at https://optout.aboutads.info/

 

YOUR RIGHTS

GDPR — European Economic Area (EEA) Residents

If you are a resident of the EEA, you have the right to:

  • Access the Personal Information we hold about you
  • Request correction or deletion of your Personal Information
  • Port your data to a new service
  • Withdraw consent at any time

To exercise any of these rights, please contact us at help@odylen.com.

Your Personal Information is initially processed in Ireland and may be transferred to Canada or the United States for storage and further processing. For more information on GDPR compliance, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR

CCPA — California Residents

If you are a California resident, you have the right to know what Personal Information we collect, request deletion of your data, and opt out of the sale of your Personal Information. We do not sell your Personal Information. To exercise your rights, contact us at help@odylen.com.

 

COOKIES

We use cookies to improve your browsing experience and provide our services. Cookies allow our Site to remember your preferences and actions so you don't have to re-enter information on each visit.

We use the following types of cookies:

Essential Cookies — Required for the Site to function properly including checkout, cart, and login functionality.

Analytics Cookies — Help us understand how visitors use our Site so we can improve it.

Advertising Cookies — Used to show you relevant advertisements on other platforms.

You can manage or block cookies through your browser settings. Please note that blocking cookies may affect your experience on our Site. For more information visit www.allaboutcookies.org.

 

DATA RETENTION

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for a minimum of 5 years for accounting and legal purposes.

 

DO NOT TRACK

We currently do not alter our data collection practices in response to "Do Not Track" browser signals, as there is no consistent industry standard for how to respond to such signals.

 

SECURITY

We take reasonable precautions to protect your Personal Information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet is 100% secure.

 

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any significant changes by updating the date at the top of this page. We encourage you to review this policy periodically.

 

COMPLAINTS

If you are not satisfied with our response to a privacy complaint, you have the right to lodge a complaint with your local data protection authority.

For EEA residents, you may contact your national data protection authority. A full list is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en

For any privacy concerns, please contact us first at help@odylen.com and we will do our best to resolve your concern directly.